All prices quoted include 17.5% Value Added Tax (VAT) - except books which are rated at 0%.
This VAT charge does not apply to customers outside of the UK and the European Union, and this will be reflected in the shopping cart.
Shipping
You are instructed to select a shipping destination at Checkout. Please ensure the correct destination is selected otherwise your order may be delayed while the correct postage is applied.
We use the Royal Mail as our primary mail carrier. All items are despatched as First Class Post.
Outside of the UK we only use Airmail, as we believe surface mail takes too long.
We use the Royal Mail's definition of European Countries as: Albania, Andorra, Armenia, Austria, Azerbaijan, Azores, Balearic Islands, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Canary Islands, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Irish Republic, Italy, Kazakhstan, Kirghizstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia (Former Yugoslav Rep. of), Madeira, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovak Republic, Slovenia, Spain, Spitzbergen, Sweden, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State.
We will endeavour to ship orders received before 16:00 GMT the same day. In all cases, please allow 2 - 3 working days for delivery.
Credit & Debit Card Payments
We allow you to purchase services from us by credit card. To ensure absolute security and privacy, we entrust credit card transactions to WorldPay, one of the worlds leading credit card payment solutions providers. Customers may supply credit card numbers by other means, and the transactions will be handled by WorldPay Ltd. Your credit card details will not be retained by us following the transaction. Payments can be made in UK Sterling, US Dollars or Euros.
Please note that "WP-Eagletek Ltd" will appear on your credit/debit card statement. Woodland Yarns is a trading name of Eagletek Ltd.
Legal compliance
This returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.
Refunds Policy
You have the right to cancel an order within seven days of purchase or within seven days of receipt of the goods (whichever is the longer). Should you wish to cancel your purchase within seven days, please contact us at returns@woodlandyarns.co.uk, otherwise, your refund may be delayed. Providing that unwanted goods are received back to us in unused, unopened and resaleable condition within seven days of delivery, we will refund payment for the goods.
Orders placed by credit or debit card from this web site will be refunded directly to your credit or debit card. Orders placed by other means will be refunded by cheque. These refunds will be made within 30 days of return of goods. We cannot accept liability for returned goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, and a copy of your purchase receipt. The cost of returning goods will be borne by you.
Risk of Loss
All items purchased from Woodland Yarns' Online Store are made pursuant to a shipment contract. This means that the risk of loss and title of such items pass to the customer upon delivery to the carrier.
Product Descriptions
The Woodland Yarns Online Store attempts to be as accurate as possible. However Woodland Yarns does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current or error-free. If a product offered by Woodland Yarns itself is not as described your sole remedy is to return it in an unused condition.
Privacy
We will not share or sell your details to any third party.
Health and Safety
In accordance with the Health and Safety at Work, etc. Act 1974 and the Consumer Protection Act 1987. Woodland Yarns confirms that the goods it supplies as a distributor do not present a hazard to Health and Safety, (a) when properly used for the purpose for which they are designed and (b) if the customer takes reasonable and normal precautions in their use.
Trademarks
Trade names and marks (other than Woodland Yarns) are not always indicative of the actual manufacturer of a particular product and may rather be indicative of general use items associated with such products.
All images are copyright of their owners and are only shown here for illustrative purposes.
If you don't see the yarn or patterns you're looking for, or you would like further details about a pattern or yarn, please
We are receiving new stock all of the time, so the site may not have caught up with recent deliveries, so please check back regularly.
Shopping Cart
Sub Total:
£0.00
Select Currency
Manufacturers
Payment Methods
News
We regularly send newsletters updating you with the latest additions to stock to get you the latest news. If you would be interested in receiving our newsletter click
However, if you don't want to wait that long, we also have a blog which includes details of items that have been restocked. If you would like to check out our blog click
Friday 25-Jul-2008
You can contact us at info@woodlandyarns.co.uk or telephone 01455 615733
