Terms and Conditions
By making a purchase at Woodland Yarns, you have accepted these Terms and Conditions
VAT Charges
All prices quoted include 15.0% Value Added Tax (VAT) - except books which are rated at 0%.
This VAT charge does not apply to orders shipped outside of the UK and the European Union, and this will be reflected in the shopping cart. Please note that this means if you have a billing address outside of the European Union and you have your order shipped to an address within the European Union, then your order will incur the VAT charge.
Shipping
All items displayed are available for immediate dispatch, unless stated.
You must select a shipping destination during checkout to complete your purchase. Please ensure the correct destination is selected otherwise your order may be delayed while the correct postage is applied.
We use the Royal Mail as our primary mail carrier. All items are despatched as First Class Post.
We only use Airmail for international shipping.
We use the Royal Mail's definition of European Countries as: Albania, Andorra, Armenia, Austria, Azerbaijan, Azores, Balearic Islands, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Canary Islands, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Irish Republic, Italy, Kazakhstan, Kirghizstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia (Former Yugoslav Rep. of), Madeira, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovak Republic, Slovenia, Spain, Spitzbergen, Sweden, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State.
Credit & Debit Card Payments
We allow you to purchase services from us by credit card. To ensure absolute security and privacy, we entrust credit card transactions to WorldPay, one of the worlds leading credit card payment solutions providers. Customers may supply credit card numbers by other means, and the transactions will be handled by WorldPay Ltd. Your credit card details will not be retained by us following the transaction. Payments can be made in UK Sterling, US Dollars or Euros.
Please note that 'WP-Eagletek Ltd' will appear on your credit/debit card statement. Woodland Yarns is a trading name of Eagletek Ltd.
Payment by Cheque
If you wish to make a telephone order and wish to pay by cheque, we charge a £1 cheque handling fee. We can take credit/debit card payments over the phone.
Legal Compliance
This returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.
Refunds & Exchanges Policy
You have the right to cancel an order within seven days of purchase or within seven days of receipt of the goods (whichever is the longer). Should you wish to cancel your purchase within seven days, please contact us at returns@woodlandyarns.co.uk, otherwise, your refund may be delayed. Providing that unwanted goods are received back to us in unused, unopened and resaleable condition within seven days of delivery, we will refund payment for the goods.
Resaleable means that yarn must not be unwound, in it's original ball band, be free from any smells and any animal hair (this list is not exhaustive). If you return yarn that is not resaleable, you forfeit your right to a refund and the item will be returned to you, at your cost.
However, if your return brings the value of your original order to below the free posting threshold, we will retain £2 for postage. This applies if all or part of the purchase is returned.
Also, products on special offers and promotions and books and patterns cannot be exchanged or returned unless they are faulty.
Orders placed by credit or debit card from this web site will be refunded directly to your credit or debit card. Orders placed by other means will be refunded by cheque. These refunds will be made within 30 days of return of goods.
We cannot accept liability for returned goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, and a copy of your purchase receipt. The cost of returning items will be borne by you.
Exchange Policy
If you receive a shade of yarn that does not meet your expectation, we are able to offer a full or partial exchange for an alternative shade or yarn of similar cost, provided you contact us within seven days of receiving your order. Requests for exchanges outside of this time are at our discretion.
Please note that you must bear the cost of returning the yarn and for the cost of resending the exchange out. This return cost will be dependent upon the amount of your order to be exchanged. The cost of resending the item will be given to you before the order is resent and must be paid before resending. Exchanges cannot be combined into new orders. Please see our refunds policy for details of returning items.
Due to copyright, we do not exchange or refund patterns or books. Please note that unsolicited returns of books and patterns will be returned to the customer at their cost.
Risk of Loss
All items purchased from Woodland Yarns' Online Store are made pursuant to a shipment contract. This means that the risk of loss and title of such items pass to the customer upon delivery to the carrier.
Product Descriptions
Woodland Yarns attempts to be as accurate as possible. However Woodland Yarns does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current or error-free. If a product offered by Woodland Yarns itself is not as described your sole remedy is to return it in an unused condition.
Privacy
We will not share or sell your details to any third party.
Health and Safety
In accordance with the Health and Safety at Work, etc. Act 1974 and the Consumer Protection Act 1987. Woodland Yarns confirms that the goods it supplies as a distributor do not present a hazard to Health and Safety, (a) when properly used for the purpose for which they are designed and (b) if the customer takes reasonable and normal precautions in their use.
Trademarks
Trade names and marks (other than Woodland Yarns) are not always indicative of the actual manufacturer of a particular product and may rather be indicative of general use items associated with such products.
All images are copyright of their owners and are only shown here for illustrative purposes.
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